Very Good Back Support
by NadineFrom the moment you open the box you know this is a quality product. The assembly instructions are good & easy to follow & I was able to set it up in about half an hr. But it should be noted I needed some help as this chair is a beast. Steel frames are heavy! Once it was put together and adjusted you quickly understand the price tag. While a little stiff to begin with the back support is phenomenal, as other reviewers have said once you get the lumbar support dialed in the back pillow is useless but i kept the neck pillow for those times I want to kick back as it does feel nice to cradle my neck (fyi I am too short to attach it so I have to lean back to get it to stay in place with just pressure to hold it) Would I recommend? Definitely!