Vulnerable Customer Policy
The purpose of this policy is to ensure that the operations of Overclockers UK do not have any negative impact upon vulnerable customers.
For the purposes of this policy vulnerable customers are customers and prospective customers whose ability or circumstances require us to take extra precautions in the way that we sell and provide our services to ensure that they are not disadvantaged in any way.
Our staff are trained to identify vulnerable customers so we can take extra steps to assist outside of our standard procedures. However, it is not always possible to recognise these characteristics. Therefore, if you believe you may fit the criteria for a vulnerable customer, please read this policy and notify us immediately of your needs.
As soon we think we may be engaging with a vulnerable customer, whether this is through our identification or you are approaching us, we will:
OCUK Limited are committed to ensuring all its staff are aware of this policy and are adequately trained once per annum.
To register as a vulnerable customer:
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